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Privacy Policy

A legal disclaimer

At Brown’s Line Auto Centre, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our automotive services.

1. Information We Collect

We collect information to help us serve you better. This may include:

Personal Information

When you contact us, book an appointment, or request a quote, we may collect:

  • Your name

  • Phone number

  • Email address

  • Vehicle information (make, model, year)

  • Service request details

Automatically Collected Data

When you visit brownslineauto.ca, we may automatically collect:

  • Your IP address

  • Browser type and version

  • Pages you visit on our website

  • Time spent on each page

  • Device and operating system data

This helps us improve our website’s performance and user experience.

2. How We Use Your Information

We use your information for purposes such as:

  • Scheduling and managing service appointments

  • Responding to your inquiries and providing quotes

  • Processing payments for authorized services

  • Sending important updates, service reminders, or promotions

  • Improving our website and services

  • Meeting legal and regulatory obligations

We will never sell your personal data to third parties.

3. How We Protect Your Information

We take your privacy seriously.
Your information is stored securely on protected systems, and access is limited to authorized team members only. We use encryption, secure networks (HTTPS), and industry-standard data protection measures to prevent unauthorized access, alteration, or disclosure.

4. Sharing Your Information

We may share limited information only when necessary:

  • With trusted service partners (e.g., payment processors, appointment systems) who comply with strict privacy standards

  • If required by law, regulation, or court order

We never share or sell your personal data for marketing purposes.

5. Cookies and Analytics

Our website uses cookies to enhance functionality and analyze website traffic. Cookies help us understand how visitors use our site so we can improve it.

You can adjust or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

We may also use analytics tools such as Google Analytics to track anonymized visitor data.

6. Third-Party Links

Our website may contain links to other websites or blogs (such as automotive tips or partner content).
We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing personal information.

7. Your Rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Request access to your personal information

  • Correct or update any inaccurate information

  • Withdraw consent to data collection (where applicable)

  • Request deletion of your personal information (unless required by law to retain it)

To exercise these rights, contact us at the details below.

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